Transportation Services

How We Help

CHAP offers free round-trip transportation for same-day or next-day primary care doctor visits. Anyone who is eligible for CHAP services can use our transportation services for same- or next-day sick appointments. Any newborn qualifying for Welcome Home Baby services also qualifies for transportation to their first medical home visit.

Uninsured individuals can call our intake team to self-refer for assistance finding transportation resources to their non-urgent appointments.

Transportation Services through Health Net

To set up transportation through Health Net, please call 616-632-1015. We are happy to help and to answer any questions you may have.

Transportation Services through Medicaid Health Plans

Each health plan has a different time frame to set up transportation services. Below are the contact numbers and guidelines for seeking transportation to medical appointments. Details are subject to change, so please contact the transportation line or your health plan directly for details.

Call at least 4 business days (counting current day and day of appointment) in advance to arrange transportation with a health plan.

• Priority Health Transportation: 1-888-975-8102
• Molina Medicaid Member Services for transportation: 1-888-898-7969
• UnitedHealthcare Community Plan transportation: 1-877-892-3995
• Blue Cross Complete: 1-888-803-4947
• McLaren Health Plan Customer Service: 1-888-327-0671