We share collective expertise and wisdom in a collaborative learning environment.
Care Model© Training
Our frontline navigator training develops core skills for health and social service advocates to enhance client engagement and equitable resource access. Participants build knowledge and competencies through interactive sessions where learners not only engage with the facilitator but also with one another.
What Previous Participants Are Saying About Their Experience with the Training
“This training was practical, applicable, and grounded in evidence-based practices. It has helped my work as a navigation coordinator.”
“This training gives a lot of practical knowledge to those in the helping profession. It gives a general overview of different skills needed in order to effectively work with others.”
“If you work with clients, this training will help you to achieve outstanding results by learning how to empower your clients to make their own positive life changes.”
Sessions
Empowerment Approach and Skills & Professional Boundaries
Empowerment Approach and Skills
This workshop teaches empowerment as a practice approach embedded in the strengths perspective. Empowerment is not something we do to clients but with clients as we walk alongside them while they use their own voice and make their own choices.
Professional Boundaries
This training teaches the guidelines necessary to both protect clients from harm and preserve the mental wellbeing of staff members. Staff members also learn to navigate gray areas and develop healthy working relationships.
Health Equity 101 & Best Practices for Working with Interpreters
Health Equity 101
This training provides a foundation for understanding health equity and health-related social needs and a baseline introduction to personal identity and diversity in values.
Best Practices for Working with Interpreters
Learn national standards and widely recognized best practices for language assistance, which is one of the easiest ways to reduce barriers within systems.
Personal Interview & Client Action Plan
This workshop teaches the personal interview and client action planning process while using motivational interviewing skills. Practice open-ended questions, affirmations, reflections, and summaries to elicit the client’s story while conducting an empowering interview and planning session focused on client goals.
Strengths-Based Documentation & Community Resource Navigation
Strengths-Based Documentation
Learn the skills and intentionality needed to identify and affirm strengths in clients and their environments and reflect this in professional documentation.
Community Resource Navigation
This workshop introduces various community resource directories, databases, systems, and collaboration methods to increase knowledge of community resources and referral options while reducing duplication of efforts, improving efficiency, and ensuring the accuracy of referrals.
Continuing Education Unit (CEU)
13 CEU credits are available for social workers and 16 CEU credits are available for community health workers. Certificates will be provided upon completion of each session.
Meet our Facilitators
Facilitator: Vanessa Jimenez (She/Her)
Vanessa is an experienced nonprofit leader and diversity, equity, and inclusion educator who interconnects her education and her lived experiences as a Latina navigating dominant-culture spaces in advocating for marginalized communities and working to dismantle systems of oppression and inequities.
Facilitator: Stacey Goodman (She/Her)
Stacey Goodson has a Bachelor’s degree in Criminal Justice and a Master’s degree in Human Services. She has worked in child welfare for more than fourteen years and has owned her own training business for more than five. She is the author of the book, “Triple Threat: Teenagers, Talking, and Trauma” and has been a foster parent of teenagers for eleven years.
Trauma Informed Yoga and Meditation
Training will include opening and transitional mindfulness, grounding, and stretching activities provided by Shannon Kaza (She/Her), an experienced, registered, trauma-informed yoga instructor.
Cohorts open for registration
Ready by Five ONLY Cohort
Wednesdays
August 13 & 27– 9:00 am-1:30 pm
September 10 & 24 – 9:00 am-1:30 pm
Location: Health Net of West Michigan’s Heartside Room
1550 Leonard St NE, Grand Rapids, MI 49505
Public Session
Mondays
May 5, 12, and 19– 12:00 -4:00 pm
June 2 – 12:00 -4:00 pm
Location: Health Net of West Michigan’s Heartside Room
1550 Leonard St NE, Grand Rapids, MI 49505
To explore scholarship options or to learn about future dates, please contact Christina Pavlak, Vice President, Training and Development at cpavlak@healthnetwm.org .
Refund Disclaimer
We understand certain circumstances may arise where a participant needs to pick another cohort or a refund. We will allow a refund if we are notified 10 business days before the start date of the first class. Additionally, refunds will be partial due to the processing fee we incur. If a participant would like to switch to another cohort, they need to notify us 10 business days prior to the start date of their initial cohort.
Interested in bringing Care Model Training to your community?
Please contact VP of Training and Development, Christina Pavlak at cpavlak@healthnetwm.org.