Developing core skills for client service professionals.
Care Model© Training
This training series focuses on developing core skills for navigators of health and social services, service professionals in the Ready by Five network, and other providers to increase community engagement and access to resources to resolve needs and improve well-being. Participants will build their knowledge and competencies through interactive sessions with mixed teaching methods and engage learners not only with the facilitator but with one another to share expertise and practice wisdom collectively.
Sessions
Empowerment Approach and Skills & Professional Boundaries
Empowerment Approach and Skills
This workshop teaches empowerment as a practice approach embedded in the strengths perspective. Empowerment is not something we do to clients but with clients as we walk alongside them while they use their own voice and make their own choices.
Professional Boundaries
This training teaches the guidelines necessary to both protect clients from harm and preserve the mental wellbeing of staff members. Staff members also learn to navigate gray areas and develop healthy working relationships.
Health Equity 101 & Best Practices for Working with Interpreters
Health Equity 101
This training provides a foundation for understanding health equity and health-related social needs and a baseline introduction to personal identity and diversity in values.
Best Practices for Working with Interpreters
Learn national standards and widely recognized best practices for language assistance, which is one of the easiest ways to reduce barriers within systems.
Personal Interview & Client Action Plan
This workshop teaches the personal interview and client action planning process while using motivational interviewing skills. Practice open-ended questions, affirmations, reflections, and summaries to elicit the client’s story while conducting an empowering interview and planning session focused on client goals.
Strengths-Based Documentation & Community Resource Navigation
Strengths-Based Documentation
Learn the skills and intentionality needed to identify and affirm strengths in clients and their environments and reflect this in professional documentation.
Community Resource Navigation
This workshop introduces various community resource directories, databases, systems, and collaboration methods to increase knowledge of community resources and referral options while reducing duplication of efforts, improving efficiency, and ensuring the accuracy of referrals.
Continuing Education Unit (CEU)
13 CEU credits are available for social workers and 16 CEU credits are available for community health workers. Certificates will be provided upon completion of each session.
Participant Testimonial
“One part of the training that really helped me was the Personal Interview & Client Action Plan Script section. As part of my work, I have a long questionnaire I ask my clients. During the training, I was challenged to use that as an opportunity to better communicate with the client. We were given time to practice interviewing clients just after being provided tips. I have been proactive about using the skills learned & practiced at the training. The motivational interviewing skills, like affirmations & reflecting back, will help me further engage my clients in keeping their children safe from lead-based paint hazards. ”
Meet our Facilitators
Facilitator: Vanessa Jimenez (She/Her)
Vanessa is an experienced nonprofit leader and diversity, equity, and inclusion educator who interconnects her education and her lived experiences as a Latina navigating dominant-culture spaces in advocating for marginalized communities and working to dismantle systems of oppression and inequities.
Facilitator: Stacey Goodman (She/Her)
Stacey Goodson has a Bachelor’s degree in Criminal Justice and a Master’s degree in Human Services. She has worked in child welfare for more than fourteen years and has owned her own training business for more than five. She is the author of the book, “Triple Threat: Teenagers, Talking, and Trauma” and has been a foster parent of teenagers for eleven years.
Trauma Informed Yoga and Meditation
Training will include opening and transitional mindfulness, grounding, and stretching activities provided by Shannon Kaza (She/Her), an experienced, registered, trauma-informed yoga instructor.
Cohorts open for registration
Series Schedule
February 14 & 28 – 9:00am-1:30pm
March 13 & 27 – 9:00am-1:30pm
Location: Health Net of West Michigan’s Heartside Room
1550 Leonard St NE, Grand Rapids, MI 49505
Series Schedule
May 8 & 22 – 1:00pm-5:00pm
June 12 & 26 – 1:00pm-5:00pm
Location: Health Net of West Michigan’s Heartside Room
1550 Leonard St NE, Grand Rapids, MI 49505
Ready by Five sessions are ONLY for those who are part of that network.
Class Schedule
February 6 & 20 – 9:00am-1:30pm
March 5 & 19 – 9:00am-1:30pm
Location: Health Net of West Michigan’s Heartside Room
1550 Leonard St NE, Grand Rapids, MI 49505
Class Schedule
April 3 & 17 – 9:00am-1:30pm
May 1 & 15 – 9:00am-1:30pm
Location: Arbor Circle’s LEO conference room
1560 Leonard St NE, Grand Rapids, MI 49505
Class Schedule
June 13 & 27 – 1:00pm-5:00pm
July 11 & 25 – 1:00pm-5:00pm
Location: Health Net of West Michigan’s Heartside Room
1550 Leonard St NE, Grand Rapids, MI 49505
Refund Disclaimer
We understand certain circumstances may arise where a participant needs to pick another cohort or a refund. We will allow a refund if we are notified 10 business days before the start date of the first class. Additionally, refunds will be partial due to the processing fee we incur. If a participant would like to switch to another cohort, they need to notify us 10 business days prior to the start date of their initial cohort.
If you have any questions or concerns about registration, please contact Shannon Kaza, Training Project Manager, at skaza@healthnetwm.org.
To explore scholarship options, please contact Christina Pavlak, Vice President, Training and Development at cpavlak@healthnetwm.org .
Interested in bringing Care Model Training to your community?
Please contact VP of Training and Development, Christina Pavlak at cpavlak@healthnetwm.org.
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