What is the process for making a referral to CHAP?
Clients are enrolled in CHAP through a referral process. Most often, referrals are sent from a medical home, human service agency, or a partnering community organization. A referring agency completes either the CHAP Referral Form via fax or electronically using Great Lakes Health Connect.
Referrals are received by the intake team and entered into the CHAP database, before being transferred to the case work manager. The case work manager assigns the referrals to a CHAP case worker, dependent on referral reason and urgency of need. The assigned social worker or community health worker follows-up with the client and provides the services needed. Feedback is provided to the referring agency upon completion of the referral request. Clients can be referred to CHAP multiple times and for a variety of reasons.