What is the process for making a referral to CHAP?
Clients are enrolled in CHAP through a referral process. Most often, referrals are sent from a primary care practice, human service agency, or a partnering community organization. A referring agency completes the CHAP Referral Form and sends it to Health Net via fax or electronically using HIPAA compliant software. Clients can also self-refer into the CHAP program by calling Health Net directly at 616-726-8204.
Referrals are received by the intake team and entered into our database, before being transferred to the case work manager. The client services director assigns the referrals to a case worker, dependent on referral reason and urgency of need. The assigned social worker or community health worker follows-up with the client and provides the services needed. Feedback is provided to the referring agency upon completion of the referral request. Clients can be referred to CHAP multiple times and for a variety of reasons.