Julie needed dental care to get her customer service job at Home Depot back.
Home Depot employees greet customers with “Can I help you find something?” But without front teeth, Julie was unable to say “find” clearly and kept substituting other words. Finally, she was demoted to the store room, where she had no contact with customers and got paid less per hour.
When she tried on her dentures for the first time, she said, “Can I help you find something?” and burst into a huge smile. Julie got her customer service job back.