CHAP Provider Resources

What is the process for making a referral to CHAP?

Clients are enrolled in CHAP through a referral process. Most often, referrals are sent from a medical home, human service agency, or a partnering community organization. A referring agency completes either the CHAP Referral Form via fax or electronically using Great Lakes Health Connect.

Referrals are received by the Navigation team and entered into the CHAP Database, before being transferred to the case work manager. The case work manager assigns the referrals to a CHAP case worker, dependent on referral reason and urgency of need. The assigned social worker, community health worker, clinical case manager or health educator follows-up with the client and provides the services needed. Feedback is provided to the referring agency upon completion of the referral request. Patients can be referred to CHAP multiple times and for a variety of reasons.

If you are a community partner:

Send a CHAP Referral Form for an Adult Referral or Child Referral via fax to 616-241-1005 OR,
Call Health Net’s Navigation line at 616-726-8204

If you are a partnering Medical Home:

Send a CHAP Referral Form for an Adult Referral or Child Referral via fax to 616-241-1005 OR,
Send an electronic referral form using Great Lakes Health Connect OR,
Call Health Net’s Navigation line at 616-726-8204

Transportation services

Clients with Molina Healthcare Medicaid, Priority Health Medicaid or uninsured are eligible for free same day or next day transportation services to medical and dental home visits.

Individuals qualifying for transportation services can call our transportation line at: (616) 632-1015 or can be referred using the referral process explained above.